The Future of Machine Tool Support: Introducing Shibaura Machine's Customer Portal

  • Machine Tools

ELK GROVE VILLAGE, IL, January 30, 2024 - 

As we get ready to launch our new Customer Service Portal for Machine Tool customers later this year, Shibaura Machine Company, America is leading the way in transforming how you access information and receive support. 

Imagine a digital platform that turns your everyday tasks into smooth, straightforward experiences. This portal isn't just a tool; it's your direct link to faster, more efficient service in the ever-moving world of manufacturing. The following features will soon be available to customers.

24-Hour Access to Essential Information

The new portal offers customers unparalleled 24-hour access to vital information. For example, customers can log in from their home computer and instantly find parts tracking information, easing their concerns and allowing them to plan for the next day's production schedule.

Personalized Account Management

Customers will have the ability to view and update their own account details, including billing information and personal contact records. Instead of waiting for office hours or going through customer service representatives, designated customers can simply log into the portal, update the details, and ensure uninterrupted service.

Real-Time Financial Data

The portal provides immediate access to existing quotes and invoice information. Through the portal, quickly gather all the necessary data, streamlining the reporting process, improving transparency, and enhancing operational efficiency.

Machine-Specific Information

Customers can view information specific to their approved machines. For example, a maintenance engineer is troubleshooting a specific machine and can access the portal to find detailed information and troubleshooting guides for that exact model. This tailored approach means that each customer gets the most relevant and useful information for their needs.

Case Management at Your Fingertips

With this feature, customers can initiate support requests and track their progress without delay, ensuring that their needs are met promptly and efficiently. Instead of waiting for a minor issue to escalate, a technician can log into the system right away and create a case. Shibaura Machine's support team will promptly reply with suggested solutions.

Work Order and Service Technician Scheduling

Viewing open work orders and the schedule of service technicians provides customers with a clear picture of ongoing and upcoming maintenance activities. Customers can use this to view open work orders and schedule a service technician's visit during a planned downtime, ensuring continuous operation. This feature is particularly beneficial for getting a clear picture of your entire machine tool fleet. 

Parts Sales Orders and Tracking

Customers can view open parts sales orders and track the shipment of parts. This transparency in the parts ordering and delivery process is crucial for inventory management and operational planning.

Modern Customer Support for Machine Tools 

Shibaura Machine's Customer Service Portal is more than just a digital tool; it's a strategic initiative to enhance the customer experience in the machine tool industry. By providing a comprehensive, user-friendly platform, we are not only simplifying access to information and support but also reinforcing our commitment to customer satisfaction and operational excellence.

As we move closer to the launch, we invite our machine tool customers to prepare for a new era of customer service – one that is defined by convenience, efficiency, and continuous support. Stay tuned for more updates on this exciting development.

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