Elevating Customer Support in Machine Tools: Shibaura Machine's Integration of CRM and Smart Glasses

  • Machine Tools

ELK GROVE VILLAGE, IL, January 23, 2024 - 

In an era where digital transformation is not just a trend but a business imperative, Shibaura Machine Company, America continues to grow our virtual customer support options in the machine tool industry. 

Building on the popularity of our Remote Access Service, we are now expanding our customer support capabilities with the innovative use of smart glasses technology alongside our Customer Relationship Management software (CRM).

Smart Glasses: A Game-Changer in Remote Assistance

Following the introduction of our Remote Assist service, Shibaura Machine Company, America is now taking another significant step forward with the CRM integration of smart glasses technology. These glasses represent a transformative tool in our support program, offering:

Hands-Free, Guided Assistance

Smart glasses allow our technicians to receive real-time, visual instructions and guidance from experts remotely. This hands-free approach means on-site technicians can perform complex tasks more efficiently and accurately.

Augmented Reality for Enhanced Support

Leveraging AR technology, smart glasses can overlay digital information onto the physical environment, providing clear, step-by-step visual guidance, which is especially useful in complex machine tool troubleshooting.

Real-Time Sharing of Visual Information

Through the smart glasses, our remote experts can see exactly what the on-site technician sees, enabling them to provide precise and timely support, thereby reducing the margin for error.

Combining CRM and Smart Glasses for Exceptional Support

The synergy between our CRM system and smart glasses technology creates a comprehensive support ecosystem. This integration allows us to:

  • Deliver Proactive Maintenance: By analyzing CRM data, we can predict when a machine might need maintenance and proactively schedule service visits, minimizing unplanned downtime.
  • Enhance Training and Knowledge Sharing: Customer technicians can receive on-the-job training and support through smart glasses, bridging the knowledge gap and ensuring consistent service quality.
  • Streamline Service Processes: The combination of CRM insights and AR guidance streamlines our service processes, ensuring that every customer interaction is efficient, effective, and adds value.

A Commitment to Continuous Innovation

Our commitment to innovation in customer support is unwavering. The integration of CRM and smart glasses is more than just an enhancement of our services; it's a testament to our dedication to providing our customers with cutting-edge solutions. As we continue to embrace digital tools and technologies, we are not just transforming our customer support; we are redefining the standards of service excellence in the machine tool industry.

Contact Us

To experience modern machine tool customer support, contact the Shibaura Machine Tools team today. Let us show you how our digital tools can optimize your operations and drive your success.


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