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FAQ

Does Shibaura Machine offer 24/7 technical phone support?

Yes.  Dial 1 (888) 593-1616 #1 for service.  Outside of normal business hours, you can leave a message and an "on-call" technician will call you back.

Does Shibaura Machine stock machines for quick delivery?

Yes! We typically have over 100 machines in-stock and ready for quick delivery.

Does Shibaura Machine offer machine financing?

Yes, our in-house financing arm, TMAC offers a variety of flexible financing solutions.  Click Here for more information.

What type of training does Shibaura Machine offer?

Yes, we offer a variety of training classes including Processing, Controls, and Maintenance.  Classes are held in Elk Grove Village, Illinois, Ontario, California, Charlotte, North Carolina, and Markham, Ontario Canada. Click here to learn more.

Does Shibaura Machine offer an Industry 4.0 solution?

Our V70 controller supports OPC-UA communication standards.  This capability along with our machiNet IoT+m platform allows machine and process data to be remotely monitored and shared with plant MES and ERP system.  Contact your Shibaura Machine representative today to discuss your specific requirements.

Can your machines be integrated with auxiliary equipment?

Yes, in most cases auxiliary equipment can be integrated with our machines.  Speak to your Shibaura Machine representative for more details.

What type of warranty does Shibaura Machine offer?

Our industry leading, 4-year limited warranty reflects the quality and reliability of Shibaura Machine.  Click Here for more details,