Welcome to the Shibaura Machine Customer Portal

Experience a new level of convenience and connectivity with the Shibaura Machine Customer Portal—your personalized gateway to smarter support, streamlined service, and enhanced communication. Built with our customers in mind, the portal provides real-time access to critical resources, from service cases, work orders, to parts ordering and invoice tracking. Whether you’re on the production floor or off-site, our secure platform keeps you connected to the information and tools that matter most—anytime, anywhere.

Designed to empower your operations, the Shibaura Machine Customer Portal is more than just a digital touchpoint—it's a commitment to your productivity and success. Stay ahead with alerts, live case tracking, and direct communication with Shibaura's expert service team. With intuitive navigation and powerful self-service features, the portal ensures you have everything you need to maximize machine uptime and optimize performance with confidence.

Download Customer Portal User Instructions