Supply Chain and Aftermarket Coordinator

Supply Chain and Aftermarket Coordinator

Elk Grove Village, IL Office

Responsibilities:

Shibaura Machine Company, America (“SMA”) has been an Illinois corporation since 1975 and is a wholly owned subsidiary of Shibaura Machine Co., Ltd., a premier manufacturer of a variety of high-quality industrial machinery including plastic injection molding machines.  The principal responsibility of the Supply Chain and Aftermarket Coordinator is to efficiently coordinate and support the supply chain and aftermarket activities and communications to ensure the accurate and timely processing of machine orders.

This role is ideal for a detail-oriented professional with experience in supply chain coordination and aftermarket support, who thrives in a fast-paced environment and enjoys managing multiple projects simultaneously.

 Essential Duties:

Supply Chain & Procurement:

• Order option parts for new machines, ensuring timely availability.
• Monitor and track delivery and shipping schedules of machine components.
• Work with suppliers and logistics teams to resolve any delays or issues.
• Maintain accurate records of parts orders, shipments, and inventory status.
• Negotiate price, delivery dates etc. with component and logistics suppliers.
• Place purchase orders using the company ERP system, AX 2012.

Aftermarket & Customization Projects:

• Support and coordinate machine and component modification projects.
• Maintain project schedules and track the progress of customization requests.
• Coordinate the delivery of modified components to ensure timely installation.
• Work closely with service teams to schedule and oversee component installations.
• Ensure all modifications meet quality and compliance standards.

Cross-functional Coordination & Reporting:

• Update CRM (Dynamics 365) service cases as required to reflect parts orders and modifications.
• Collaborate with engineering, service, and sales teams (internal and external) to understand customization needs.
• Communicate updates on component availability and project timelines to stakeholders.
• Identify process improvements to enhance supply chain efficiency.
• Generate reports on order status, delivery timelines, and aftermarket modifications.
• Provide trade show support and coordination, both on-site, remotely and in the office including planning, setup, execution, and teardown.

 Any other duties and tasks, consistent with your abilities, which may be assigned.

Minimum Requirements:

• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field preferred or equivalent experience.
• 8+ years of experience in supply chain, procurement, aftermarket, or related roles.
• Strong organizational and project coordination skills.
• Ability to manage multiple tasks and prioritize deadlines.
• Proficiency in ERP systems, inventory management software, and CRM tools.
• Excellent customer service and communication skills (both oral and written).
• Proven ability in developing and maintaining effective internal and external working relationships.
• Excellent problem-solving skills.

• Fully competent with Microsoft Office Suite of products.
• Experience in the industrial equipment or manufacturing industry is a plus.

 Working Conditions:

• General office environment.
• Occasional business travel, generally to warehouses, suppliers, or customer sites, trade shows, or to remote sales meetings and sales representative facilities.
• Frequent interaction with cross-functional teams including service, sales, and engineering within Casting and Molding division.